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How do I know if my deposit was accepted?

You should review the deposit history to confirm status of the deposit. No additional notice will be sent if for any reason the deposit was rejected. If you feel your need to discuss the matter in more detail, you can contact our Call Center at 1.800.292.2897 during normal business hours.

Reasons that deposit items may be declined include:

Ineligible check
Non-negotiable
Missing signature
Missing endorsement
Stale dated

Post-dated
Duplicate check
Poor image quality
Daily deposit dollar amount exceeded
Unacceptable item

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